ServiceNow Brings GenAI to Its Now Platform

ServiceNow unveiled its new “Now Help” household of options earlier this month as a part of a serious growth of its highly effective Now Platform, introducing new generative AI capabilities for IT Service Administration, Buyer Service Administration, HR Service Supply, and creators. Let’s take a look at what the agency launched.

Introducing Now Help

The brand new Now Help performance from ServiceNow permits each enterprise persona, from workers to brokers to builders, to harness the ability of generative AI in varied distinctive and highly effective methods. ServiceNow is initially introducing these new capabilities into 4 focused workflows.

Now Help for IT Service Administration

Inside IT Service Administration (ITSM), Now Help delivers instruments with the potential to considerably improve the IT expertise. By offering complete summaries of incident histories and real-time interactions with digital brokers, the platform affords full solutions as a substitute of mere search outcomes, enabling brokers to resolve points and requests promptly with out requiring customers to reiterate their considerations.

Now Help for ITSM additionally generates contextual summaries of incidents and determination notes, facilitating the implementation of incident administration finest practices and resulting in quicker incident decision. It is a sturdy set of capabilities that ought to ship a demonstratable enchancment in agent productiveness whereas enabling a extra streamlined and passable worker expertise.

Now Help for Buyer Service Administration (CSM)

For Buyer Service Administration (CSM), Now Help streamlines your complete customer support course of, leading to greater agent productiveness, potential value financial savings, and an enhanced buyer expertise. It achieves this by swiftly producing summaries for instances and chat interactions, lowering handbook work for brokers, and enabling quicker decision of buyer points.

As well as, it enhances the self-service expertise for purchasers, offering entry to sources that expedite situation decision, in the end resulting in greater case deflection and price discount.

Now Help for Human Sources Service Supply (HRSD)

Now Help additionally has performance that may assist enhance Human Sources Service Supply (HRSD). Now Help assists HR leaders in enhancing productiveness and operational effectivity by permitting them to cut back redundant handbook duties inside HR groups and providing workers the solutions they want with minimal disruption to their every day actions.

HR managers can effectively deal with varied points, comparable to payroll discrepancies and paperwork modifications, by reviewing immediate summaries of case subjects, prior interactions from dwell chat and digital agent classes, and former resolutions and actions. This equips HR groups to deal with issues shortly and with confidence.

Now Help for Creator

Now Help for Creator helps growth groups in quickly creating and scaling purposes on the Now Platform. Skilled on ServiceNow’s proprietary engineering code, this providing delivers higher-quality, extra scalable outcomes. It ensures the processed information on the platform maintains a superior stage of safety in comparison with different code-generation applied sciences.

An thrilling characteristic, text-to-code, is now typically out there, changing pure language textual content into high-quality code options and, in some situations, full code. Textual content-to-code fosters seamless coding experiences throughout the enterprise, selling fast growth and elevated productiveness.

Analyst’s Take

We’re seeing an amazing variety of GenAI-enhanced options launched into software program merchandise every day. ServiceNow is not simply following a pattern; Now Help is enterprise-grade AI, delivered and backed by ServiceNow’s energy and unmatched legacy.

ServiceNow brings a sturdy set of AI enablers to its platform with Now Help. The corporate is weaving AI into almost each course of and workflow, optimizing efficiency, and adhering to ServiceNow’s controls for moral and accountable AI growth and use. It’s a strong addition to the Now Platform.

Now Help demonstrates ServiceNow’s ongoing dedication to innovation, innovation which defines its status as a pacesetter in digital workflow automation. It is a very nice providing that may make ServiceNow extra aggressive whereas rising its present clients’ satisfaction and productiveness. That’s a compelling story.

Disclosure: Steve McDowell is an business analyst, and NAND Analysis an business analyst agency, that engages in, or has engaged in, analysis, evaluation, and advisory companies with many know-how corporations, which can embrace these talked about on this article. Mr. McDowell doesn’t maintain any fairness positions with any firm talked about on this article.