Truist Bank exec says speed and simplicity is how to delight customers

Truist Bank exec says speed and simplicity is how to delight customers
Finextra sat down with Chris Ward, EVP enterprise payments for Truist Bank, to talk about what he sees coming in ...
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Banking and credit financial complaints skyrocket in 2024 FOS reports

Banking and credit financial complaints skyrocket in 2024 FOS reports
The Financial Ombudsman Service (FOS) has reported that they received 40% more complaints in the first half of 2024 than ...
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AI – Meet the speakers

AI – Meet the speakers
Join Finextra at our inaugural London event next month to redefine the role of AI in financial services. Editorial This ...
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Western Union to buy Singapore mobile wallet Dash

Western Union to buy Singapore mobile wallet Dash
Western Union has struck a deal to buy mobile wallet Dash from Singaporean telco Singtel. Financial terms were not disclosed. ...
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Latest Developments in Real Time Payments: Innovation and Interoperability

Latest Developments in Real Time Payments: Innovation and Interoperability
In an interview with FinextraTV in the lead-up to Sibos 2024 in Beijing, China, Peter Reynolds, Executive Vice President Real ...
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Interpol’s I-GRIP tool requested by increasing number of countries

Interpol’s I-GRIP tool requested by increasing number of countries
Australia, Canada, Japan, Korea and Spain were among those mentioned as requesting to use Interpol’s Global Rapid Intervention of Payments ...
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HSBC launches virtual EUR and GBP accounts for overseas merchants

HSBC launches virtual EUR and GBP accounts for overseas merchants
HSBC has launched a new cross-border virtual account proposition for banks worldwide, enabling their merchant business customers trading on e-commerce ...
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CBDC case studies in China, Kazakhstan, the Bahamas, and Europe

CBDC case studies in China, Kazakhstan, the Bahamas, and Europe
On the second day of Sibos, Benedicte Nolens, centre head of the BIS Innovation Hub moderated the session ‘Reality check: ...
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Does the US need Faster Payments?

Does the US need Faster Payments?
How much choice is too much choice? The second day of AFP in Nashville, Tennessee, saw BNY Mellon’s Sumner Francisco, ...
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Disney to the fore in new OCBC kids account

Disney to the fore in new OCBC kids account
OCBC has launched a parental-controlled bank account for children between the ages of seven and 15. Editorial This content has ...
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