Balancing efficiency and empathy in retail payments disputes with AI
How can financial institutions balance the need for operational efficiency with delivering a high-quality, empathetic customer experience when ...
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Lloyds and Lolly unveil Pay by Bank self-service kiosks
Lloyds has teamed up with hospitality technology specialist Lolly on a Pay by Bank system for self-service kiosks. Editorial This ...
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UBS appoints chief AI officer
UBS is the latest banking giant to bring artificial intelligence into the C suite, tapping JP Morgan’s Daniele Magazzeni as ...
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PayPal’s crypto partner mints $300 trillion worth of stablecoins in ‘technical error’
PayPal’s blockchain partner Paxos accidentally minted $300 trillion in stablecoins in an internal transfer on Wednesday. Editorial This content has ...
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Romance scams cost Brits £108m in 2024
Banks and payment firms should improve their monitoring systems and staff training to help protect customers from romance scams, which ...
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Why Banks Need Direct Connectivity and Mobile Wallet Optimisation to Stay Ahead
Sharing insights into the cross-border landscape and sentiments at Sibos 2025 in Frankfurt, Stanley Wachs, Head of Europe and Africa, ...
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Ripple targets corporate treasury with $1bn GTreasury acquisition
Digital asset giant Ripple is making a move into corporate treasury through the $1 billion acquisition of GTreasury. Editorial This ...
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S&P Global to buy private markets data firm for $1.8bn
S&P Global has struck a deal to buy private market data provider With Intelligence for $1.8 billion. Editorial This content ...
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Wealthtech Clove emerges from stealth with $14m in funding
Clove, a UK wealth management startup co-founded by the former boss of fintech unicorn Paddle, has emerged from stealth with ...
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Visa launches Trusted Agent Protocol for AI commerce
Visa has become the latest firm to introduce a protocol designed to act as a foundational framework needed to enable ...
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