Building a Unified Intent Recognition Engine
systems, understanding user intent is fundamental especially in the customer service domain where I operate. Yet across enterprise teams, intent ...
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Tag: customer service
The Secret Power of Data Science in Customer Support
content online focuses on how it can be applied in Product or Marketing — the two most common fields where ...
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Oracle introduces new AI-driven workflows to automate customer service lifecycle
Oracle has unveiled new AI-powered capabilities inside Oracle Fusion Cloud Service and Oracle Fusion Cloud Subject Service that assist service ...
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