ISPs say their “excellent customer service” is why users don’t switch providers

If the FCC management wasn’t altering arms, the Discover of Inquiry could possibly be step one towards a rulemaking. “We can’t ignore these complaints, particularly not after we know that it’s doable to do higher… We wish to assist enhance the client expertise, perceive what instruments we’ve to take action, and what gaps there could also be within the regulation that forestall customers from being able to resolve routine issues shortly, merely, and simply,” Rosenworcel mentioned.

ISPs have a buddy in Trump admin

However the continuing will not go any additional underneath incoming Chairman Brendan Carr, a Republican chosen by President-elect Donald Trump. Carr dissented from the Discover of Inquiry, saying that the potential actions explored by the FCC exceed its authority and that the subject ought to be dealt with as a substitute by the Federal Commerce Fee.

Carr mentioned the FCC ought to work as a substitute on “liberating up spectrum and eliminating regulatory obstacles to deployment” and that the Discover of Inquiry is a part of “the Biden-Harris Administration’s efforts to deflect consideration away from the required course correction.”

Carr has made it clear that he’s interested in regulating broadcast media and social networks greater than the telecom corporations the FCC historically focuses on. Carr wrote a chapter for the conservative Heritage Basis’s Challenge 2025 during which he criticized the FCC for “impos[ing] heavy-handed regulation moderately than counting on competitors and market forces to supply optimum outcomes.”

With Carr on the helm, ISPs are more likely to get what they’re asking for: No new laws and elimination of no less than some present guidelines. “Moderately than saddling communications suppliers with pointless, illegal, and doubtlessly dangerous regulation, the Fee ought to encourage the pro-consumer advantages of competitors by decreasing the regulatory burdens and disparities which are at present unfairly skewing {the marketplace},” the NCTA informed the FCC, arguing that cable corporations face extra onerous laws than different communications suppliers.