HSBC back up after outage

Editorial

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

Troubleshooting Website DownDetector has reported a sudden spike in reports of problems at the bank from about 15.20.

Customers have resorted to social media to find out what is going on, with no planned maintenance scheduled by the bank.

HSBC has confirmed the issues in a message posted on X:

Service update 4:12pm: We’re really sorry that some services are currently unavailable in online and mobile banking. We understand this is frustrating, and our teams are investigating the issue.

— HSBC UK (@HSBC_UK) February 11, 2025

The downtime comes at an acutely embarrassing moment for the bank – the day after politicians requested information on the impact of IT failures following a three-day outage on pay day at Barclays Bank last week.

Update: 

In a statement to Finextra at 17.45, HSBC says: “Online and Mobile banking services are back up and running following an earlier intermittent issue. Debit and credit cards, digital wallet, and ATMs continue to work as usual. Thanks for your patience, and we’re sorry for any inconvenience.”