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PRESS RELEASE
Clearwater, Fla. – October 29, 2024 – In line with a brand new AI Alternative Report from distant connectivity and office digitalization resolution firm TeamViewer, 80% of U.S. enterprise leaders say their group’s AI adoption is mature, and 65% are sick of the hype and demand sensible implementations of AI for his or her companies. Main from the C-suite, 81% of U.S. key determination makers at present use AI not less than weekly, up from 60% final yr, a notable 35% improve year-over-year.
Most U.S. enterprise leaders (72%) additionally agree that AI is significant to bettering their group’s monetary outcomes. Alongside these traces, two-thirds (66%) agree that AI will positively have an effect on income over the subsequent yr, with respondents saying that the expertise makes a median of 249% income development attainable. Almost 1 / 4 of U.S. respondents (23%) consider that not implementing AI expertise dangers falling behind opponents and 24% foresee elevated prices as a result of an absence of automation.
Efficiently integrating AI into distant connectivity assist is a major instance of how efficiencies can result in higher monetary outcomes. Enter TeamViewer’s new AI-powered Session Insights.
AI-Powered Session Insights
Aimed toward serving to IT groups enhance effectivity and streamline operations, Session Insights is now being added to TeamViewer’s Tensor distant connectivity resolution to automate session documentation and supply analytics, enabling quicker handovers and smarter decision-making. By optimizing assets and capturing helpful information, the brand new capabilities empower IT assist groups to resolve points quicker, enhance buyer satisfaction, and scale experience, even with restricted employees.
The brand new options will assist inside IT groups higher handle worker assist desk requests and also will assist buyer assist groups offering distant help to maintain their merchandise onsite and clients up and operating and aligned with uptime agreements.
“AI adoption is rising quickly as companies more and more acknowledge its tangible advantages in driving productiveness and streamlining operations. Our analysis reveals that 81% of decision-makers now have interaction with AI not less than weekly, a considerable rise from final yr’s 60%. With the launch of TeamViewer’s new AI-powered Session Insights, we’re enabling organizations to make smarter choices and optimize processes whereas adhering to the very best safety and knowledge privateness requirements. We uphold stringent encryption practices to safeguard buyer knowledge, guaranteeing safe processing, whereas additionally offering admins the management to implement company-wide insurance policies and preserving customers knowledgeable each step of the best way,” stated Mei Dent, Chief Product and Expertise Officer, TeamViewer.
Belief, Safety, Profession Development & Equality
The report additionally delves into quite a lot of different matters gauging enterprise leaders’ present perceptions of AI, together with:
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Belief in AI: 50% of U.S. enterprise leaders belief AI to behave on enterprise forecasts and make enterprise choices with a formidable 42% trusting AI to make choices with out human oversight.
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Safety: 75% of U.S. enterprise leaders are involved about knowledge administration in using AI and 67% would contemplate banning using AI outdoors of the IT workforce.
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Profession Development: 75% of U.S. enterprise leaders consider AI is a key ability to boost their profession and 73% say AI has given them the possibility to be taught new expertise they in any other case wouldn’t have.
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The Nice Equalizer: 72% of U.S. enterprise leaders consider AI might help create equal job alternatives for fogeys and caregivers whereas 79% assume AI might help improve accessibility within the office.
With 73% of U.S. respondents believing AI will drive the most important productiveness increase in a century and enterprise leaders reporting that AI saves U.S. IT professionals roughly 16 hours per 30 days, there may be clearly big momentum for growing AI use in enterprise, together with TeamViewer’s AI-powered Session Insights, which integrates with Microsoft Groups and ServiceNow. Extra data may be discovered here.
Survey Methodology
In The AI Alternative Report, TeamViewer uncovers the attitudes of 1,400 (500 within the U.S.) data expertise, enterprise, and operational expertise determination makers in the direction of Synthetic Intelligence, throughout the UK, France, Germany, Australia, Singapore, and the U.S. The analysis was performed on-line by Sapio Analysis in August and September 2024.
About TeamViewer
TeamViewer is a number one world expertise firm that gives a connectivity platform to remotely entry, management, handle, monitor, and restore units of any sort – from laptops and cell phones to industrial machines and robots. Though TeamViewer is freed from cost for personal use, it has greater than 640,000 subscribers and permits corporations of all sizes and from all industries to digitalize their business-critical processes by seamless connectivity. Towards the backdrop of world megatrends like gadget proliferation, automation and new work, TeamViewer proactively shapes digital transformation and constantly innovates within the fields of Augmented Actuality, Web of Issues and Synthetic Intelligence. Because the firm’s basis in 2005, TeamViewer’s software program has been put in on greater than 2.5 billion units around the globe. The corporate is headquartered in Göppingen, Germany, and employs greater than 1,500 folks globally. In 2023, TeamViewer achieved a income of round EUR 627 million. TeamViewer SE (TMV) is listed at Frankfurt Inventory Trade and belongs to the MDAX. Additional data may be discovered at www.teamviewer.com.
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