Amazon and Google team up to cut multicloud downtime

A new multicloud networking service built by Amazon and Google is now available, giving companies a faster way to link the two tech giants’ cloud platforms at a time when even short internet outages can disrupt major online services.

The system lets customers set up private, high-speed connections between AWS and Google Cloud in minutes rather than the weeks it usually takes to configure such links.

Its launch comes shortly after the AWS outage on October 20, which affected thousands of websites and took popular apps like Snapchat and Reddit offline. Parametrix, an analytics firm, estimates that US companies will lose between $500 million and $650 million because of that event.

The new setup joins AWS’ Interconnect-multicloud and Google Cloud’s Cross-Cloud Interconnect to make it easier for networks on either provider to work together.

“The collaboration between AWS and Google Cloud represents a fundamental shift in multicloud connectivity,” said Robert Kennedy, vice president of network services at AWS.

Rob Enns, vice president and general manager of cloud networking at Google Cloud, said the goal is to help users move data and applications between clouds with less friction. Salesforce is already using the new model, Google Cloud said.

AWS remains the largest cloud provider, offering computing power, storage, and other services to companies, governments, and individuals. Microsoft Azure and Google Cloud follow behind in market share.

Cloud providers are spending heavily on new infrastructure that can keep up with rising internet traffic and the growing use of artificial intelligence. Systems demand large amounts of computing power, and companies like Alphabet, Microsoft, and Amazon meet that need.

Amazon’s cloud business posted strong results in the third quarter, bringing in $33 billion in revenue. Google Cloud reported $15.16 billion for the same period.

At AWS re:Invent 2025 in Las Vegas, Amazon also shared updates on Amazon Connect, which is adding new agentic self-service tools. The tools let AI agents understand, reason, and act in voice and messaging channels, helping automate simple and complex tasks.

With speech models from Nova Sonic, the AI can handle natural conversations in many languages. Connect now supports Deepgram and ElevenLabs for customers that prefer third-party speech tools. The aim is to help people solve problems on their own with smoother, more natural interactions.

Amazon Connect offers AI features that guide customer service staff in real time by analysing conversations and surfacing helpful information. The platform is now expanding with agentic assistance that works more closely with human agents.

While staff speak with customers, Amazon Connect reviews the conversation and sentiment, recommends next steps, and can carry out tasks like preparing paperwork or managing routine workflows.

The service has also helped companies use unified customer profiles to personalise support. Amazon Connect is now adding AI-based product recommendations that draw on real-time clickstream data and customer history. Both AI agents and human staff can offer timed suggestions during conversations. The system can also anticipate needs based on live behaviour, giving businesses a way to improve service and open new sales opportunities.

See also: AWS plans major AI and supercomputing expansion for US government

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