How churches use data and AI as engines of surveillance

These hypothetical scenes reflect real capabilities increasingly woven into places of worship nationwide, where spiritual care and surveillance converge in ways few congregants ever realize. Where Big Tech’s rationalist ethos and evangelical spirituality once mixed like oil and holy water, this unlikely amalgam has given birth to an infrastructure already reshaping the theology of trust—and redrawing the contours of community and pastoral power in modern spiritual life.

An ecumenical tech ecosystem

The church is “a highly fragmented market that is one of the largest yet to fully adopt digital technology,” the company said in a statement by email. “While churches have a variety of goals to achieve their mission, they use Gloo to help them connect, engage with, and know their people on a deeper level.” 

Gloo was founded in 2013 by Scott and Theresa Beck. From the late 1980s through the 2000s, Scott was turning Blockbuster into a 3,500-store chain, taking Boston Market public, and founding Einstein Bros. Bagels before going on to seed and guide startups like Ancestry.com and HomeAdvisor. Theresa, an artist, has built a reputation creating collaborative, eco-minded workshops across Colorado and beyond. Together, they have recast pastoral care as a problem of predictive analytics and sold thousands of churches on the idea that spiritual health can be managed like customer engagement.

Think of Gloo as something like Salesforce but for churches: a behavioral analytics platform, powered by church-­generated insights, psychographic information, and third-party consumer data. The company prefers to refer to itself as “a technology platform for the faith ecosystem.” Either way, this information is integrated into its “State of Your Church” dashboard—an interface for the modern pulpit. The result is a kind of digital clairvoyance: a crystal ball for knowing whom to check on, whom to comfort, and when to act.

Thousands of churches have been sold on the idea that spiritual health can be managed like customer engagement.

Gloo ingests every one of the digital breadcrumbs a congregant leaves—how often you attend church, how much money you donate, which church groups you sign up for, which keywords you use in your online prayer requests—and then layers on third-party data (census demographics, consumer habits, even indicators for credit and health risks). Behind the scenes, it scores and segments people and groups—flagging who is most at risk of drifting, primed for donation appeals, or in need of pastoral care. On that basis, it auto-triggers tailored outreach via text, email, or in-app chat. All the results stream into the single dashboard, which lets pastors spot trends, test messaging, and forecast giving and attendance. Essentially, the system treats spiritual engagement like a marketing funnel.

Since its launch in 2013, Gloo has steadily increased its footprint, and it has started to become the connective tissue for the country’s fragmented religious landscape. According to the Hartford Institute for Religion Research, the US is home to around 370,000 distinct congregations. As of early 2025, according to figures provided by the company, Gloo held contracts with more than 100,000 churches and ministry leaders.

In 2024, the company secured a $110 million strategic investment, backed by “mission-aligned” investors ranging from a child-development NGO to a denominational finance group. That cemented its evolution from basic church services vendor to faith-tech juggernaut. 

It started snapping up and investing in a constellation of ministry tools—everything from automated sermon distribution to real-time giving and attendance analytics, AI-driven chatbots, and leadership content libraries. By layering these capabilities onto its core platform, the company has created a one-stop shop for churches that combines back-office services with member-engagement apps and psychographic insights to fully realize that unified “faith ecosystem.”