How The History of Payments Has Always Been Modernisation

While attending EBA Day 2025, Phoebe Zhou, Head of Emerging Payments, HSBC joined the FinextraTV studio. Helping to contextualise the conversation, Zhou gave a historical reflection on how the payments industry has evolved before setting out the key modern innovations. From cryptocurrency to instant payments and fraud, Zhou provides a clear and broad overview of our current state of payments and how, when we reflect, we can see that payments has always been in a state of digital transformation